Furniture and Equipment
1Do you deliver to all areas? / What areas do you service?
We supply to a large area of Victoria with a focus on Melbourne and the eastern suburbs.
2How much does it cost for delivery and collection?
Delivery and Collection fees are calculated by the quantity of items, delivery location, delivery time, staff number and trucks required. Please contact the office for more information.
3Can I pick-up and return the equipment myself?
Yes you can, but some of our products are available only for delivery rather than customer pick up. Orders can be collected from the office between the hours of 9:30am - 4:30pm Monday - Friday. The office is closed on the weekend.
4Can I make a change to my order once I have paid my deposit?
Yes you can. Please contact the office to make any changes on 1300 472 793
5What is the 'damage waiver'?
The damage waiver is an industry standard of the items hired value, which is added to all orders. This damage waiver covers the costs associated with normal wear and tear to the equipment and does not cover missing or damages. It is non refundable.
6Will you set up all of the equipment, includes tables, chairs, etc?
Our delivery staff will happily place all your hired products carefully near their final set-up position, however if you would like a complete event set-up then there would be an additional charge. Please contact the office for more information.
7What payment methods do you accept?
We accept all major credit cards and EFT payments.
8Are there cancellation fees? / What is your cancellation policy?
Our cancellation policy is listed in our terms and conditions of use. Please take the time to read it thoroughly.
9Does the equipment need to be returned clean?
Yes. As all the equipment you hire is supplied clean and ready for use, we would appreciate it being returned to us in the same condition.
10What happens if equipment is damaged at our function?
A paid damage waiver covers general wear and tear of hired equipment. Specific damage to products and equipment is covered by the credit card details supplied at the time of booking your event. For more information, please take the time to thoroughly read our terms and conditions of use.
11Can I view the items I wish to hire before submitting my order?
You are most welcome to visit the Betta Event Hire office located at 8/91 Beresford Road, Lilydale, Victoria. Open Monday to Friday from 9:30am-4:30pm our office displays a wide range of products and equipment and our experienced staff are more than happy to assist in the planning of your special event.
Marquees and Structures
1How can I request a marquee quote or place a booking?
Getting a quote or placing a marquee order is very easy, but marquees require some specialist experience from our staff to prepare an accurate quote before a marquee event can be confirmed and booked. To begin, you can either fill out one of our simple online marquee quote request form, or if you prefer, you can give our friendly staff a call on 1300 472 793 and have a chat about what you would like. Once we have all the information we need, we'll prepare you an accurate quote within 24 hours and 'share' it with you via email for you to review.
2How do I determine what size marquee I will require?
Making sure you have the right-sized marquee is important. It’s also easy. Simply find the style marquee you would like, fill out a ‘marquee quote request’ form and our specialist marquee staff will promptly advise you on the appropriate size for your event. As a general rule though, for a cocktail event you would need to allow appromiately 1-1.5m² per person, and for a sit-down event, about 2-2.5m² - all dependent on what other items (ie. band, dance-floor, bar, etc) you would like to add to the space.
3How do I know if my site if suitable for installing a marquee?
We are more than happy to measure the space you have available. Simply find the style marquee you would like, fill out a ‘marquee quote request’ form and note on it that you would like a site inspection, and we’ll be happy to arrange a visit.
4When will my marquee be erected?
It’s most likely that your marquee will be erected several days before the event, giving you plenty of time for decorating. At the very minimum, your marquee will be in place the day before your event.
5Can I have my furniture added to my marquee event?
In most cases, combining your furniture and marquee order is possible. Once you have received your 'shared' event from us that includes all your marquee needs you are more than welcome to 'add' any products listed on our website.