- BETTA EVENT HIRE
Frequently Asked Questions
Furniture and Equipment
We supply to a large area of Victoria with a focus on Melbourne and the Yarra Valley.
Delivery and Collection fees are calculated by the quantity of items, delivery location, delivery time, staff number and trucks required. Please contact the office for more information.
Yes you can, although some of our products are available only for delivery rather than customer pick up. Orders can be collected from the office between 9:30am – 2pm (Monday – Friday) Please contact the office directly to arrange this.
Yes you can. Please contact the office via email info@bettaeventhire.com.au or phone the office to make any changes to your order.
The damage waiver is an industry-standard fee that applies to all hire orders. It covers the costs associated with normal wear and tear to the hired equipment and is a common policy across the hire industry. Please note that this fee is non-refundable.
Our delivery staff will happily place all your hired products carefully near their final set-up position, however if you would like a complete event set-up then there would be an additional charge. Please contact the office for more information.
Yes, a 50% deposit is required to secure your booking.
Our cancellation policy is listed in our terms and conditions of use. Please take the time to read it thoroughly.
A paid damage waiver covers general wear and tear of hired equipment. Specific damage to products and equipment is covered by the credit card details supplied at the time of booking your event. For more information, please take the time to thoroughly read our terms and conditions of use.
The standard hire period is 3 days (Generally Friday – Monday) however delivery and collection can be worked around your event schedule.
Standard delivery and installation hours are Monday to Friday, 7:30am – 5:00pm. During peak season, these hours may be extended.
Please note that an additional out-of-hours fee will apply for any deliveries or collections scheduled on the weekends or outside of these times.
Marquee's
Getting a quote or placing a marquee order is very easy, but marquees require some specialist experience from our staff to prepare an accurate quote before a marquee event can be confirmed and booked. To begin, you can either fill out one of our simple online marquee quote request form, or if you prefer, you can give our friendly staff a call on 1300 472 793 and have a chat about what you would like. Once we have all the information we need, we’ll prepare you an accurate quote within 24 hours and ‘share’ it with you via email for you to review.
Making sure you have the right-sized marquee is important. It’s also easy. Simply find the style marquee you would like, fill out a ‘marquee quote request’ form and our specialist marquee staff will promptly advise you on the appropriate size for your event. As a general rule though, for a cocktail event you would need to allow appromiately 1-1.5m² per person, and for a sit-down event, about 2-2.5m² – all dependent on what other items (ie. band, dance-floor, bar, etc) you would like to add to the space.
We are more than happy to measure the space you have available. Simply find the style marquee you would like, fill out a ‘marquee quote request’ form and note on it that you would like a site inspection, and we’ll be happy to arrange a visit.
Your marquee will most likely be erected a day or two before the event, giving you plenty of time for decorating. If you need additional time, please contact our office and we’ll be happy to assist.
